VINES OF MENDOZA CUSTOMER SERVICE

We are committed to providing unparalleled customer service and support. Your satisfaction is always our number one priority.

If you have any additional questions, comments or concerns, please contact us:
• Email: customerservice@acequiawineclub.com
• Fax: (707) 261-9170
• Toll free: (877) 638-8502
• US Mail: Acequia Wine Club, 163 Mitchells Chance Road - #250, Edgewater, MD 21037

Our normal business hours are: 8:00 am to 5:00 pm (Eastern) Monday through Friday

Wine Shipping and Delivery
Important Shipping Information
All orders containing alcoholic beverages are shipped out from a licensee. We have partnered with New Vine Logistics to provide legal delivery of wine to approximately 80% of all zip codes in the United States. We are constantly working to add states to our distribution.

Wine Club Shipments
Acequia Wine Club ships four times a year. We currently ship to the following US state:

Alaska (AK) Arizona (AZ) California (CA) Colorado (CO) Connecticut (CT) Florida (FL) Idaho (ID) Illinois (IL) Louisiana (LA)

Massachusetts (MA) Michigan (MI) Missouri (MO) Nebraska (NE) Nevada (NV) New Hampshire (NH) New Jersey (NJ) New Mexico (NM)

New York (NY) North Dakota (ND) Oregon (OR) Texas (TX) West Virginia (WV) Wisconsin (WI) Wyoming (WY).

And to the following European countries:

Alemania/Germany Austria Belgica/Belgium Bulgaria Chipre/Cyprus Dinamarca/Denmark Eslovenia/Slovenia Grecia/Greece

Inglaterra/England Irlanda/Ireland Republic of Luxemburgo/Luxembourg Malta Paises Bajos/The Netherlands Portugal Suiza/Switzerland

If you reside in Europe, please email us directly at info@acequiawineclub.com to sign up as our online application currently does not support non-US club applications.

Special Wine Selections and Club Re-Orders
Special wine selections and reorders of previous Wine Club selections are usually processed within 2 days of the order. Distribution is restricted to the states noted above.

Shipping and Ordering

Standard Ground Shipping:
The standard shipping option for all orders is the Ground Delivery service of United Parcel Service (UPS). Orders shipped Ground will typically arrive 3 - 6 business days after the order leaves the warehouse.

Express Shipping:
Express Shipping, via UPS 3-Day Air, 2-Day Air and Next Day Air Saver, is available for some states for an additional shipping charge. During the check out process the exact shipping charge for all deliveries within the Continental U.S. will be posted.

Order Tracking:
Once your order is shipped you will receive an email with your tracking information. If you do not receive a tracking number, please contact Customer Service.

Shipping & Handling Charges:
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts:
If no one is available to receive the package and it cannot be left in a secure location, two subsequent attempts to deliver will be made. After the third attempt at delivery, the order is then shipped back to our distribution centre.

Back-Ordered Items:
If one or more items that are to be shipped from our warehouse is on back order we will hold the entire shipment unless you instruct us to do otherwise. If you need the In-Stock items of your order to be shipped without delay, please contact us via phone or email and we will ship out the In-Stock items at no additional shipping cost.

Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Having your order shipped to your work address provides all the following benefits:

• Wine orders require the signature of an adult.
• Your order may arrive earlier.
• UPS Commercial Address Deliveries for all levels of service typically arrive earlier in the day than at residential addresses.
• You won't weed to worry about missed delivery attempts.
• All deliveries will occur before 4:30 on a business day.
• Fewer driver delivery errors occur with deliveries to commercial addresses.
• Your orders won't be left unattended.
• UPS Drivers make a judgment call as to the relative security of your packages left on front porches and similar locations. A work address eliminates are possible problems with package theft or damaged.

Returns and Exchanges
Please contact us by telephone at 707-320-2699 prior to returning a purchase so that we can issue you a Return Merchandise Authorization Number.

Acequia Wine Clubs c/o MHW/NVL
125 Mezzetta Court
American Canyon, CA 94503
(707) 556-3082

Security Policy
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence.

The result is a website that offers you a high level of service, convenience and trustworthiness.

The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish. Important! Your order will be processed by The Vines of Mendoza, regardless of the wine club you have joined. The Vines of Mendoza, handles all order processing and order fulfillment. Your credit card statement will list The Vines of Mendoza as the merchant for your order.

1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to initiate them.

2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.

3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.

4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.
You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.

Making a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode. Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's website for details. We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.

Guarantee
We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time. If you need to schedule the return of any item, please call us toll free at (877) 638-8502 or email us at info@acequiawineclub.com for complete details.